We’re confident that you’ll love your Poster Salon Products, so we offer a 100% Money-Back Satisfaction Guarantee if you are not satisfied for any reason. To contact us, email Support@PosterSalon.com or use our form. Refunds must be initiated within 14 days of order delivery. Do not ship your return to us prior to contacting and receiving approval from customer support. Refunds and replacements are processed as soon as possible. Indicate if you prefer a refund or replacement and let us know how we can improve our service. Please allow up to 10 days for processing. Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.